A non-refundable retainer fee of 25% is due at the time of booking for each session. The balance of the session is due one day before the session. Payment for session add-ons is due at time of order placement. Payment can be made by email transfer, cash or by PayPal invoice. Other forms of payments will be considered on a case by case basis.
Session payment is non-refundable once the session time has begun. If you are unable to make your session, let me know before the shoot and we can postpone for a later day and time. If I arrive at the shoot and you then let me know that you are unavailable (or I arrive and you don't turn up) then the entire session fee will still be payable in full.
I will not tolerate owners shouting commands at their pets. I will not tolerate owners mishandling their pets in a rough or aggressive manner for the sake of getting "the perfect shot". No photo is worth mistreatment of your pet. I reserve the right to cancel the shoot without refund if these conditions cannot be met.
Editing photos takes a lot of time and effort . You will receive your edited photos within 2 to 4 weeks after your photo session. I will typically email you the website link and password to your online gallery. Your online gallery will be available to you for 30 days. It is your responsibility to download your images from the online gallery within that 30 day period.
Digital photo files that you will receive can only be printed up to photo size of 8×12 inches. These digital photo files are for personal, at home use only. Any type of professional/ business/ commercial use is strictly prohibited. Copyright will remain solely with Messages to Pooch Photography. Messages to Pooch Photography is not liable for print quality, cropping or coloring of any photos not printed directly through my own professional printing lab. Photo quality is only guaranteed for photo products purchased directly through me and my lab.
Unless specific written request is made, I will assume that I have your permission to post samples of your final photos on my Facebook page and website. I will use my discretion in the photos that I post. You are welcome to share, download, copy these social media photos. A tag to Messages to Pooch Photography on Facebook/Instagram is always greatly appreciated wherever possible. Please note that you must not alter, crop, or edit these social media photos in any way.
I retain the right to use, at my discretion, photos for advertising, marketing and promotional purposes. At all times I will use good judgement in the choice and use of photos.
Please be aware that digital photo files in their high resolution format take up considerable hard-drive storage space. Once you have received your final edited images, I will keep your high resolution images on my hard-drive storage for no more than one year. After one year, I will, at my discretion, delete photos to make more storage space available. I will retain some photos to use for marketing and promotional use (as per the copyright conditions).